Shipping policy
Last updated: [August, 2026]
Thank you for shopping with Flashes. This Shipping Policy explains how orders are processed, shipped, tracked, and handled if a package is delayed, lost, damaged, or returned.
Order Processing
Orders are typically processed within 1–2 business days, excluding weekends and holidays.
During product launches, promotions, holidays, or periods of unusually high demand, processing may take longer. Once your order has shipped, you will receive a confirmation email containing tracking information.
Estimated transit time: 5-10 business days after the order has been processed and shipped.
Delivery estimates are not guarantees. Carrier delays, weather, holidays, incorrect addresses, and other circumstances outside our control may affect arrival times.
Tracking Your Order
Once your order ships, we will email you a tracking number.
Please allow up to 24–48 hours for tracking information to become active.
Tracking updates are provided by the carrier and may not appear immediately after shipment.
Shipping Delays
We make every effort to ship orders within the timeframe stated at checkout.
If we are unable to ship your order within the promised timeframe, we will notify you, provide an updated estimated shipping date, and give you the option to accept the delay or cancel the unshipped order for a refund.
Incorrect or Incomplete Addresses
Please review your shipping information carefully before submitting your order.
We highly recommend to provide a contact phone number at checkout.
Flashes is not responsible for delays or nondelivery caused by an incorrect, incomplete, or outdated address provided by the customer.
Contact us at contact@tryflashes.com as soon as possible if you notice an error. We cannot guarantee that an address can be changed once an order enters processing or has shipped.
If a package is returned to us because of an incorrect or incomplete address, we may:
- Refund the product price; or
- Reship the order
Lost Packages
If tracking shows no movement or your package has not arrived within the timeframe after the estimated delivery date, contact us at contact@tryflashes.com with your order number.
We may ask you to:
- Confirm the shipping address;
- Check with household members, neighbors, or building staff;
- Check common delivery locations;
- Contact the carrier; and
- Allow time for a carrier investigation.
We will review the situation and determine whether a replacement, refund, or other resolution is appropriate under our policy.
Packages Marked “Delivered”
If tracking shows that your package was delivered but you cannot locate it:
- Check around the delivery location.
- Ask household members, neighbors, or building staff.
- Allow 24–48 hours, as some carriers mark packages delivered shortly before the physical delivery occurs.
- Contact the carrier.
- Email us at contact@tryflashes.com with your order number and tracking information.
Flashes is not automatically responsible for packages confirmed as delivered to the address entered at checkout, but we will assist with reviewing the issue.
Damaged Orders
If your order arrives damaged, defective, or leaking, contact us within 7 days of delivery at contact@tryflashes.com.
Please include:
- Your order number;
- A description of the issue;
- A photo of the damaged product;
- A photo of the outer packaging; and
- A photo of the shipping label.
Do not discard the damaged product or packaging until we have reviewed your claim.
Approved claims may be resolved through a replacement, store credit, or refund.
Missing or Incorrect Items
If your order is missing an item or contains the wrong product, contact us within 7 days of delivery at contact@tryflashes.com.
Include your order number and clear photos of everything received.
Refused or Unclaimed Packages
Orders that are refused, unclaimed, or returned to sender may be refunded after they are received and inspected.
Original shipping fees and return-to-sender charges may be deducted from the refund where permitted.
Preorders and Backorders
Items sold as preorders or backorders will display an estimated shipping timeframe on the product page or at checkout.
If the expected shipping date changes, we will contact affected customers and provide available options.
Order Cancellations
Contact us at contact@tryflashes.com within 12 hours after the purchase if you need to cancel an order.
We cannot guarantee cancellation once an order has entered processing or shipped.
Orders that have already shipped must be handled according to our Return and Refund Policy.
Contact Us
For shipping questions, contact:
Flashes Customer Care
Email: contact@tryflashes.com